Information for Referring Veterinarians Directing Patients to Upstate Veterinary Specialties

Thank you for your support and trust in our practice. We value our collaboration with primary veterinarians, and it is our role to serve as an extension of your practice by offering veterinary specialty expertise and 24/7 emergency care.

We want to ensure that working with us best suits your and your patient’s needs. Please find the below information on sending referrals, making appointments, and more. For questions, please don’t hesitate to call and speak to one of our Client Relations Representatives at 518-783-3198.

 

Appointments with a Specialty Service:
Veterinarians and clients are welcome to call us any time to set up an appointment with a specialist. Before the appointment, we require a summary of the case, the previous 12 months of medical records, and our patient referral form. The patient referral form asks for pertinent information regarding the referral and provides the opportunity to upload the patient’s complete medical history. Please include lab work and radiographs when available. Following your client’s appointment, our specialists strive to follow up with a referral report and/or phone call within 24 hours.

 

Transferring Appointments to Emergency:
Emergency and critical care visits are available at all times, seven days a week, with or without an appointment. We appreciate a phone call for direct transfer and hospitalization cases before sending to discuss the case and your patient’s needs. Following the phone conversation, please submit our emergency and critical care direct transfer form. The emergency and critical care direct transfer form asks for pertinent information regarding the referral, provides the opportunity to upload the patient’s complete medical history, and asks your preference for follow up. Please include lab work and radiographs when available.

Please note that specialty services and advanced imaging and diagnostics are not available 24/7. If you feel your patient needs this level of care, please call and speak with one of our emergency doctors before referring your case.

 

Making Appointments for Outpatient Ultrasound:
Kristina Wilson, DVM, DACVR has limited availability for outpatient ultrasounds at UVS on Wednesdays and Thursdays.
*subject to change based on current caseloads and holidays.

Outpatient Ultrasound Referral Process: 

  • Please complete an outpatient referral form and include a summary of the case.
  • Please provide any medical records and/or diagnostic imaging pertinent to the current medical concern.
  • Once our team has received the referral, our radiology assistant will contact the client to schedule the appointment and provide expectations and an estimate for service.
    • If a client calls before a referral is received, we will contact your office for a referral before scheduling.
    • If a patient has been referred for outpatient ultrasound by an emergency facility, we still request a referral from the patient’s primary care veterinarian. This will allow our radiologist to communicate the results and any recommendations effectively.

During the appointment, our radiologist will contact the owner directly to discuss their findings and recommendations. Following your client’s appointment, our radiologist will provide a copy of their communication with your client, along with a full written report.

 

Telemedicine Consults:
Veterinarians are welcome to submit telemedicine consults with any of our specialists. If you would like a telemedicine consult, please fill out our telemedicine consult form. A specialist from the requested department will contact you within 72 hours.

Upstate Veterinary Specialties

Upstate Veterinary Specialties

COVID-19 Protocols:

Updated: July 5, 2021

UVS is happy to welcome our clients back into the building! Please see the below information regarding reopening and our most current COVID-19 policies.

Clients arriving for their appointment with a specialist or an emergency visit will be directed to call our Client Relations team upon arrival. During your initial phone call with our team, clients will be given three options for proceeding with their appointment.

  1. Continue curbside services and remain in your vehicle.
  2. Wait in your vehicle until your appointment is ready and be taken directly into an exam room.
  3. Enter the building and wait in the lobby.
    • Appropriate spacing in the lobby must be available to proceed with option 3.
    • Please follow social distancing guidelines when in the lobby.

 

For an appointment or visit within the hospital, either in the lobby or straight to an exam room, we are limiting the number of visitors to two (2) individuals per patient.

Mask Policy:

Face masks are required in all public areas of the hospital. Please take the time to understand why we require masks within the hospital:

  1. UVS will not be asking clients to show proof of their vaccination status.
  2. Human healthcare facilities are one of the exceptions to the new, relaxed CDC masking guidelines. As a medical facility, we are following our human healthcare colleague’s lead.
  3. Our hospital’s work environment has many tight, shared spaces that do not allow for social distancing.
  4. Some of our clients and colleagues are not vaccinated, cannot be vaccinated, or have medical conditions that make them a higher risk for contracting COVID-19.

 

Thank you for your cooperation and understanding in this matter

Please click here for full details on our COVID-19 protocols, including visitation, euthanasia, and prescription pick-ups.