Information for Referring Veterinarians Directing Patients to Upstate Veterinary Specialties
Thank you for your support and trust in our practice. We value our collaboration with primary veterinarians, and it is our role to serve as an extension of your practice by offering veterinary specialty expertise and 24/7 emergency care.
We want to ensure that working with us best suits your and your patient’s needs. Please find the below information on sending referrals, making appointments, and more. For questions, please don’t hesitate to call and speak to one of our Client Relations Representatives at 518-783-3198.
Appointments with a Specialty Service:
Veterinarians and clients are welcome to call us any time to set up an appointment with a specialist. Before the appointment, we require a summary of the case, the previous 12 months of medical records, and our patient referral form. The patient referral form asks for pertinent information regarding the referral and provides the opportunity to upload the patient’s complete medical history. Please include lab work and radiographs when available. Following your client’s appointment, our specialists strive to follow up with a referral report and/or phone call within 24 hours.
Transferring Appointments to Emergency:
Emergency and critical care visits are available at all times, seven days a week, with or without an appointment. We appreciate a phone call for direct transfer and hospitalization cases before sending to discuss the case and your patient’s needs. Following the phone conversation, please submit our emergency and critical care direct transfer form. The emergency and critical care direct transfer form asks for pertinent information regarding the referral, provides the opportunity to upload the patient’s complete medical history, and asks your preference for follow up. Please include lab work and radiographs when available.
Please note that specialty services and advanced imaging and diagnostics are not available 24/7. If you feel your patient needs this level of care, please call and speak with one of our emergency doctors before referring your case.
Making Appointments for Outpatient Ultrasound:
Kristina Wilson, DVM, DACVR has limited availability for outpatient ultrasounds at UVS on Wednesdays and Thursdays.
*subject to change based on current caseloads and holidays.
Outpatient Ultrasound Referral Process:
- Please complete an outpatient referral form and include a summary of the case.
- Please provide any medical records and/or diagnostic imaging pertinent to the current medical concern.
- Once our team has received the referral, our radiology assistant will contact the client to schedule the appointment and provide expectations and an estimate for service.
- If a client calls before a referral is received, we will contact your office for a referral before scheduling.
- If a patient has been referred for outpatient ultrasound by an emergency facility, we still request a referral from the patient’s primary care veterinarian. This will allow our radiologist to communicate the results and any recommendations effectively.
During the appointment, our radiologist will contact the owner directly to discuss their findings and recommendations. Following your client’s appointment, our radiologist will provide a copy of their communication with your client, along with a full written report.
Veterinarians are welcome to submit telemedicine consults with any of our specialists. If you would like a telemedicine consult, please fill out our telemedicine consult form. A specialist from the requested department will contact you within 72 hours.