Resources for Referring Patients to Upstate Veterinary Specialties
Transferring Appointments to Emergency and Urgent Care:
The emergency service is open to our community for walk-in cases 24 hours a day, seven days a week. To directly transfer a patient to the emergency and urgent care service, please call ahead and speak with one of our doctors to discuss the case and the patient’s needs. Following the phone conversation, please submit our online emergency and critical care direct transfer form and include the previous 12 months of medical records, including lab work and radiographs. After your patient is discharged, our doctors will follow up with a referral report through our electronic medical records portal within 24 hours.
Specialty services and advanced imaging/diagnostics are not available 24/7. Please contact the specialty department coordinator for stable patients to arrange the earliest available appointment. If you feel your patient needs this level of care, please call and speak with one of our emergency doctors before referring your case.
Appointments with a Specialty Service:
To send a referral to one of our specialists, please submit our online specialty referral form with a summary of the case and the previous 12 months of medical records. Please include lab work and radiographs when available. After submitting a referral, please direct your clients to contact our team to schedule their appointment. Following your client’s appointment, our specialists will send a referral report via our electronic medical records portal within 24 hours. For more information about our portal, please see the Electronic Medical Records Patient Portal section below.
Outpatient Ultrasound:
Our Radiology Department currently does not provide outpatient ultrasound services. To receive an ultrasound, the patient must be admitted through our emergency or urgent care services and actively be under the care of a UVS Veterinarian.
Our Radiology Team performs ultrasounds Monday through Friday from 7:30 AM to 5:30 PM. Emergency ultrasounds are scheduled based on patient triage priority and the radiology team’s availability. Ultrasounds are scheduled on the day of, based on availability, and cannot be booked in advance or for future appointments.
Telemedicine Consults:
Veterinarians are welcome to submit telemedicine consults with any of our specialists. If you would like a telemedicine consult, please contact our hospital at 518-783-3198 and request the department you’d like to consult with.
Electronic Medical Records Patient Portal
Upstate Veterinary Specialties utilizes Instinct EMR. All referral reports will be managed through their EMR Portal, Shareville. Shareville is a helpful portal where you can receive updates and access shared patient documents from UVS. Shareville will email check-in/check-out notifications and allow your practice to log into the portal to view our referral reports and more. During a patient’s visit, you will be emailed a unique portal link to access your patient’s medical records.
To learn more, download our Instinct Shareville User Guide, which covers the requirements to access patient information, instructions for account setup and using your dashboard, and contact information for technical assistance.
Request a Visit from a Specialist:
Strong relationships with our referring partners are a top priority. We are dedicated to supporting local practices and being a valuable resource for the referring community. UVS offers in-person visits from our specialists! We appreciate this opportunity to receive feedback, explore best practices, and continue to build collaborative partnerships. Thank you for choosing UVS as your partners for specialty, urgent, and emergency care. Request a visit from our team.
