Payment Options

A verbal or written estimate of services will be provided prior to hospitalization or procedure. In order to continue providing high-quality service utilizing the best medical technologies, we are unable to bill or offer payment plans for your visit.

Payment in full is expected at the time services are rendered. If you have concerns about the cost of care, we encourage an open discussion to help develop a more customized medical plan. If your pet requires hospitalization, a 50% deposit of the high end of the estimate will be required at the time of admission.

UVS accepts all major credit cards, cash, checks, PayPal, and Care Credit and scratchpay.

Online Payment

UVS accepts online payments via PayPal for a pet’s medical care when individuals are unable to make a payment in person. Please note that it may take up to 3 business days for your payment to post to our account.

UVS partners with scratchpay to provide you with simple transparent payment plans.  Scratchpay isn’t a credit card and checking your plan option will not affect your credit score.  Scratch pay offers affordable pet care to tens of thousands of pet parents. With instant approvals and plans as low as 0% APR, difficult financial decisions don’t have to be difficult. Click the icon below to find your plan now.

 

UVS also works with Care Credit Veterinary Financing. From routine appointments to emergency situations or surgeries, the CareCredit card gives pet owners the peace of mind needed to care for pets big and small. Unlike traditional pet financing or veterinary payment plans, the CareCredit credit card gives you the flexibility to use your card again and again for your pet’s procedures.

 


Pet Insurance

Pet insurance is similar to human health insurance in some ways, but different in many others. One critical difference is that pet insurance companies will not discuss the terms of your policy with our hospital staff. This includes any exclusions within your policy and the contracted reimbursement you will receive. Please make sure that you understand all of the clauses in your policy before agreeing to any procedures at our hospital, as you may not be guaranteed reimbursement even if your insurance has provided reimbursement pre-authorization.

If you have pet insurance, we can assist in facilitating your claim.  Many pet insurance companies require a copy of the medical record, a doctor’s signature, and/or a paid invoice with your claim form.  Please bring your claim form at the time of your appointment/procedure or e-mail an electronic claim form to info@uvsonline.com after you have completed your portion of the form.

Please be aware that most pet insurance policies reimburse the pet owner directly, NOT the hospital. You will need to provide your pet insurance company with a paid invoice in order to receive your reimbursement.

Other Financial Assistance Resources

Companion animal welfare organizations and veterinary professional organizations often provide links to other financial resources for veterinary medical care.

AVMAHumane SocietyASPCA

 

 

 

Upstate Veterinary Specialties

Upstate Veterinary Specialties

COVID-19 Protocols:

Updated: June 14, 2021

As of Monday, June 14, 2021, UVS is happy to welcome our clients back into the building! Please see the below information regarding reopening and our most current COVID-19 policies.

Clients arriving for their appointment with a specialist or an emergency visit will be directed to call our Client Relations team upon arrival. During your initial phone call with our team, clients will be asked four screening questions regarding COVID-19 and given three options for proceeding with their appointment.

 

Screening Questions:

  1. Are you fully vaccinated?
  2. Have you tested positive for COVID-19 in the past 14 days?
  3. Have you been in close contact (within 6 feet for 10 minutes cumulative over 24 hours) with anyone who has tested positive for COVID-19 or who has experienced symptoms of COVID-19 in the past 14 days?
  4. Have you experienced any symptoms of COVID-19 that are new in the past 14 days? Symptoms include fever/chills, cough, shortness of breath/difficulty breathing, fatigue, muscle/body aches, headache, new loss of taste or smell, sore throat, nausea or vomiting, diarrhea?

 

Our staff will not ask for proof or verification regarding a vaccination status. This screening question is a yes or no answer and will be used for contract tracing purposes only. A client’s answer to this question does not affect the ability to enter the building.

 

Appointment Types:

Following our screening questions, clients will be given three options for proceeding with their appointment:

  1. Continue curbside services and remain in your vehicle.
  2. Wait in your vehicle until your appointment is ready and be taken directly into an exam room.
  3. Enter the building and wait in the lobby.
    • Appropriate spacing in the lobby must be available to proceed with option 3.
    • Please follow social distancing guidelines when in the lobby.

 

A client’s answer to being vaccinated will NOT affect their ability to enter the building. However, if a client answers yes to any remaining screening questions (COVID positive or symptomatic), the appointment will be conducted via curbside.

For an appointment within the hospital, either in the lobby or straight to an exam room, we are limiting the number of visitors to two (2) individuals per patient.

 

Mask Policy:

Face masks are required in all public areas of the hospital. Please take the time to understand why we require masks within the hospital.

  1. UVS will not be asking clients to show proof of their vaccination status.
  2. Human healthcare facilities are one of the exceptions to the new, relaxed CDC masking guidelines. As a medical facility, we are following our human healthcare colleague’s lead.
  3. Our hospital’s work environment has many tight, shared spaces that do not allow for social distancing.
  4. Some of our clients and colleagues are not vaccinated, cannot be vaccinated, or have medical conditions that make them a higher risk for contracting COVID-19.

 

Thank you for your cooperation and understanding in this matter. Please click here for full details on our COVID-19 protocols, including visitation, euthanasia, and prescription pick-ups.