Payment and Deposit Policies

Payments:

Payment is due in full at the time services are rendered. UVS accepts all major credit cards, cash, or checks. If you have concerns about the cost of care, we encourage an open conversation with our team to provide a treatment plan that works for you and your pet.

We do not offer in-house payment plans. We work with two companies that provide financial planning. Please see additional details outlined under Payment Options below.

 


Deposits:

Effective April 1, 2024

A written estimate will be provided before hospitalization or a procedure. All estimates will include a high-end and a low-end. All deposits are collected based on the high-end of the estimate.

For scheduled procedures that require anesthesia, a 25% non-refundable deposit will be collected at least three business days before the procedure.  A second 25% deposit will be collected at the time of admission into the hospital. The remaining balance is due in full when the patient is discharged.  Failure to leave the deposit at least three business days before the procedure date will result in releasing the procedure timeslot.

For hospitalization, a 50% deposit will be required at the time of admission. The remaining payment is due in full when the patient is discharged.

UVS understands unexpected situations arise. The following chart provides details on refunding or forfeiting a deposit.

Exceptions to Collecting the Deposit: 

Event/Reason Procedures Missed Appointments
Car/Transportation Issues A/X X
Can’t secure pet A/X X
Major illness/hospitalization A A
Death in family A X
Work emergency X X
Pet passed R R
Pet hospitalized at another facility A A
Weather – non-declared emergency X X
Weather – declared emergency A A
State of emergency is declared – any event R/A R/A
      • A – Apply to next appointment
      • X – Deposit is forfeited
      • R – Refund deposit

 


Cancellation Policy:

The following applies to cancelling an appointment with one of our specialty services. UVS accepts cancellations outside 24 hours notice. Appointments cancelled within 24 hours are eligible for rescheduling once. A second cancellation within 24 hours will require a deposit equal to the consultation or re-evaluation fee to reschedule a third time. We appreciate your understanding of this policy.

 


Payment Options:

Online Payments:

UVS accepts online payments via PayPal for a pet’s medical care when individuals cannot pay in person. Please note that your payment may take up to three business days to post to our account. Deposits are not accepted via PayPal.

Payment Plans and Providers:

ScratchPay:

UVS partners with scratchpay to provide simple, transparent payment plans.  Scratchpay is not a credit card, and checking your plan will not affect your credit score.  Scratchpay offers affordable pet care to pet parents. With instant approvals and plans as low as 0% APR, difficult financial decisions don’t have to be difficult.

Find your plan now.

Pay with Scratchpay

Care Credit:

UVS works with Care Credit Veterinary Financing. From routine appointments to emergencies or surgeries, the CareCredit card gives pet owners the peace of mind needed to care for their pets. Unlike traditional pet financing or veterinary payment plans, the CareCredit card gives you the flexibility to use your card again and again for your pet’s procedures.

Learn more today.

Special financing options at CareCredit

 


Pet Insurance

If you have pet insurance, our team can assist in facilitating your claim.  Many pet insurance companies require a copy of the medical record, a doctor’s signature, and/or a paid invoice with your claim form.  Please bring your claim form at the time of your appointment/procedure or e-mail an electronic claim form to info@uvsonline.com after you have completed your portion of the form.

Please be aware that most pet insurance policies reimburse the pet owner, not the hospital. You will need to provide your pet insurance company with a copy of a paid invoice to receive your reimbursement.

Pet insurance companies will not discuss the terms of your policy with our hospital staff. This includes any exclusions within your policy and the contracted reimbursement you will receive. Please ensure you understand all of the clauses in your policy before agreeing to any procedures at our hospital.

 


Other Financial Assistance Resources

Companion animal welfare organizations and veterinary professional organizations often provide links to other financial resources for veterinary medical care.

AVMAHumane SocietyASPCA