Information for Pet Owners Referred to Upstate Veterinary Specialties for Specialty Care

We are a full service specialty referral practice and emergency hospital working with your primary care veterinarian to provide the best possible health care for your pets.  You were referred to our hospital by your primary care veterinarian for additional diagnostic testing, medical evaluation, and treatment by a specialist for your pet’s illness.

A specialist in veterinary medicine is a veterinarian that has dedicated years of additional training beyond the standard 4 year veterinary degree program. This training provides knowledge and expertise in a particular specialty.  This may involve specialized equipment, medication, or techniques not available at your primary care veterinary facility.  Specialization culminates in board certification, a process by which a veterinarian is rigorously tested and recognized by the governing body of that specialty.  Our specialists have obtained or are working toward board certification in their respective disciplines. Many of our technicians have also obtained or are working toward advanced certification in their specialties.

While specialization allows us to offer services that are not available at your primary care facility, your veterinarian knows you and your companion best.  For this reason we will work closely with them in providing the best possible care for your pet.  We communicate regularly with your veterinarian regarding test results, treatment plans, and progress of hospitalized patients.  Whenever possible, follow-up evaluations will be performed at your primary care veterinary facility.  We do not offer routine health care services (vaccinations, preventative medications, etc).

We understand that referral to a specialist can be stressful.  We offer compassionate, caring service to our patients and clients and will do whatever we can to help you understand your pet’s condition and the steps necessary to manage their illness.  Upstate Veterinary Specialties also offers Wells Fargo and Vet Billing to help manage the financial aspect of your pet’s care. Please feel free to ask our doctors and staff about any concerns regarding your pet’s condition, the referral process, or any aspect of our care.   We hope your companion will soon be on the road to recovery!

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Upstate Veterinary Specialties

Upstate Veterinary Specialties

COVID-19 Protocols:

Updated: June 14, 2021

As of Monday, June 14, 2021, UVS is happy to welcome our clients back into the building! Please see the below information regarding reopening and our most current COVID-19 policies.

Clients arriving for their appointment with a specialist or an emergency visit will be directed to call our Client Relations team upon arrival. During your initial phone call with our team, clients will be asked four screening questions regarding COVID-19 and given three options for proceeding with their appointment.

 

Screening Questions:

  1. Are you fully vaccinated?
  2. Have you tested positive for COVID-19 in the past 14 days?
  3. Have you been in close contact (within 6 feet for 10 minutes cumulative over 24 hours) with anyone who has tested positive for COVID-19 or who has experienced symptoms of COVID-19 in the past 14 days?
  4. Have you experienced any symptoms of COVID-19 that are new in the past 14 days? Symptoms include fever/chills, cough, shortness of breath/difficulty breathing, fatigue, muscle/body aches, headache, new loss of taste or smell, sore throat, nausea or vomiting, diarrhea?

 

Our staff will not ask for proof or verification regarding a vaccination status. This screening question is a yes or no answer and will be used for contract tracing purposes only. A client’s answer to this question does not affect the ability to enter the building.

 

Appointment Types:

Following our screening questions, clients will be given three options for proceeding with their appointment:

  1. Continue curbside services and remain in your vehicle.
  2. Wait in your vehicle until your appointment is ready and be taken directly into an exam room.
  3. Enter the building and wait in the lobby.
    • Appropriate spacing in the lobby must be available to proceed with option 3.
    • Please follow social distancing guidelines when in the lobby.

 

A client’s answer to being vaccinated will NOT affect their ability to enter the building. However, if a client answers yes to any remaining screening questions (COVID positive or symptomatic), the appointment will be conducted via curbside.

For an appointment within the hospital, either in the lobby or straight to an exam room, we are limiting the number of visitors to two (2) individuals per patient.

 

Mask Policy:

Face masks are required in all public areas of the hospital. Please take the time to understand why we require masks within the hospital.

  1. UVS will not be asking clients to show proof of their vaccination status.
  2. Human healthcare facilities are one of the exceptions to the new, relaxed CDC masking guidelines. As a medical facility, we are following our human healthcare colleague’s lead.
  3. Our hospital’s work environment has many tight, shared spaces that do not allow for social distancing.
  4. Some of our clients and colleagues are not vaccinated, cannot be vaccinated, or have medical conditions that make them a higher risk for contracting COVID-19.

 

Thank you for your cooperation and understanding in this matter. Please click here for full details on our COVID-19 protocols, including visitation, euthanasia, and prescription pick-ups.