Upstate Veterinary Specialties Visitation Policy

At Upstate Veterinary Specialties we recognize that it is difficult to be away from your pet when s/he is sick or hospitalized. We have veterinarians and licensed veterinary technicians caring for your pet 24/7.  Below you will find some helpful information regarding your pet’s stay with UVS.  Click here to view our Hospitalization Pamphlet.

Hospitalization:

Please be sure to bring any prescription medications and special diets with you for your pet’s stay. We cannot keep any of your pet’s personal items while hospitalized including leashes, collars, carriers and/or toys. UVS keeps a variety of pet beds, pillows, and blankets in-house to ensure your pet is comfortable during their stay.

Phone Updates:

While your pet is hospitalized you will receive an update from your doctor or a service staff member daily. Doctors cannot accommodate phone calls between the hours of 7:00 – 9:00 AM or 5:00  – 7:00 PM. UVS will alert you immediately if there is a vital change in your pet’s condition. Remember, “no news is good news!”

Visitation:

You are welcome to visit your pet while hospitalized, however we ask that you call in advance to schedule a visit. Visits are limited to 15 minutes twice daily and cannot be scheduled between the hours of 7:00 – 9:00 AM or 5:00 – 7:00 PM. Upon arrival, please check in with the front desk to be escorted by hospital personnel.

Billing:

At the time of admission, you will be asked to leave a deposit of 50% of the high end of the estimate. The remaining balance must be paid in full when your pet is discharged. UVS accepts cash, checks, and all major credit cards. Payment plans are available through Wells Fargo. Please ask our Client Relations staff for additional information.

Upstate Veterinary Specialties

Upstate Veterinary Specialties

COVID-19 Protocols:

Updated: July 5, 2021

UVS is happy to welcome our clients back into the building! Please see the below information regarding reopening and our most current COVID-19 policies.

Clients arriving for their appointment with a specialist or an emergency visit will be directed to call our Client Relations team upon arrival. During your initial phone call with our team, clients will be given three options for proceeding with their appointment.

  1. Continue curbside services and remain in your vehicle.
  2. Wait in your vehicle until your appointment is ready and be taken directly into an exam room.
  3. Enter the building and wait in the lobby.
    • Appropriate spacing in the lobby must be available to proceed with option 3.
    • Please follow social distancing guidelines when in the lobby.

 

For an appointment or visit within the hospital, either in the lobby or straight to an exam room, we are limiting the number of visitors to two (2) individuals per patient.

Mask Policy:

Face masks are required in all public areas of the hospital. Please take the time to understand why we require masks within the hospital:

  1. UVS will not be asking clients to show proof of their vaccination status.
  2. Human healthcare facilities are one of the exceptions to the new, relaxed CDC masking guidelines. As a medical facility, we are following our human healthcare colleague’s lead.
  3. Our hospital’s work environment has many tight, shared spaces that do not allow for social distancing.
  4. Some of our clients and colleagues are not vaccinated, cannot be vaccinated, or have medical conditions that make them a higher risk for contracting COVID-19.

 

Thank you for your cooperation and understanding in this matter

Please click here for full details on our COVID-19 protocols, including visitation, euthanasia, and prescription pick-ups.