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Upstate Veterinary Specialties Client Testimonial

Client Testimonial

Did you receive great service today? We want to hear from you!
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  • Please provide specifics about your visit with UVS, including the UVS doctors and staff and the details of what made your experience positive.
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    UVS is currently experiencing a higher than usual call volume. You may have long hold times. UVS’ Emergency service is experiencing higher caseload and longer than usual wait times. Your pet will be triaged on arrival and seen in order of priority.

    We apologize for any inconvenience. We are doing all we can to address the needs of the pet-owning community. We appreciate your patience during this challenging time.

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    COVID-19 Protocols:

    Updated: July 5, 2021

    UVS is happy to welcome our clients back into the building! Please see the below information regarding reopening and our most current COVID-19 policies.

    Clients arriving for their appointment with a specialist or an emergency visit will be directed to call our Client Relations team upon arrival. During your initial phone call with our team, clients will be given three options for proceeding with their appointment.

    1. Continue curbside services and remain in your vehicle.
    2. Wait in your vehicle until your appointment is ready and be taken directly into an exam room.
    3. Enter the building and wait in the lobby.
      • Appropriate spacing in the lobby must be available to proceed with option 3.
      • Please follow social distancing guidelines when in the lobby.

     

    For an appointment or visit within the hospital, either in the lobby or straight to an exam room, we are limiting the number of visitors to two (2) individuals per patient.

    Mask Policy:

    Face masks are required in all public areas of the hospital. Please take the time to understand why we require masks within the hospital:

    1. UVS will not be asking clients to show proof of their vaccination status.
    2. Human healthcare facilities are one of the exceptions to the new, relaxed CDC masking guidelines. As a medical facility, we are following our human healthcare colleague’s lead.
    3. Our hospital’s work environment has many tight, shared spaces that do not allow for social distancing.
    4. Some of our clients and colleagues are not vaccinated, cannot be vaccinated, or have medical conditions that make them a higher risk for contracting COVID-19.

     

    Thank you for your cooperation and understanding in this matter

    Please click here for full details on our COVID-19 protocols, including visitation, euthanasia, and prescription pick-ups.