FAQs & Info About Speciality and Emergency Veterinary Care

What is a specialty veterinarian?

A specialty veterinarian is a doctor of veterinary medicine who has pursued advanced training and is board-certified in their respective specialties (e.g. Cardiology, Internal Medicine, Neurology/Neurosurgery, Ophthalmology, Radiology, or Surgery).


How do I make an appointment?

The appointment for an initial evaluation or consultation may be scheduled by you or your regular veterinarian, but it must be by your primary veterinarian’s referral.


Do I need a referral from my regular veterinarian?

Yes, your primary veterinarian should complete a referral form and forward all of your pet’s pertinent medical records (i.e. doctor’s notes, blood work, radiographs) to us prior to your appointment.


Do you offer payment plans?

Yes, we accept Well’s Fargo, Citi Health and CareCredit.


Do you take pet insurance?

All charges are expected to be paid at the time of your appointment. However, you can then submit your invoice to your pet’s insurance company for reimbursement.


Are you now going to be my pet’s primary veterinarian?

No, our hospital only provides specialty, emergency and critical care. We work with your primary care veterinarian in a collaborative effort to provide optimal care to your pet for specific medical needs.


Will my regular veterinarian receive updates on my pet?

Yes. After every visit, the specialist will send a typed report detailing your pet’s medical condition to your primary veterinarian.


What do I need to bring to my first appointment?

You should bring your pet, any medications that your pet is currently receiving, and medical records and x-rays from all veterinarians that have examined your pet.


What should I expect at my first visit?

The doctor will do a physical exam and take your pet’s history. Based on the reason for your referral, the specialist may recommend additional testing. At this time, the doctor will discuss the options for your pet’s care and detail a comprehensive estimate of costs.


How long will the appointment take?

An initial consultation and physical examination may take from 30 minutes to 1 hour. Additional testing and treatment, if indicated, may require additional time.  Those details will be discussed at the consultation.


What are the hospital’s hours?

Upstate Veterinary Specialties’ Emergency Service is open 24 hours a day, 7 days a week. Our specialty doctors schedule appointments and procedures Monday – Friday, although their particular schedules fluctuate according to availability.  To schedule an appointment with one of our specialists speak with one of our Client Relations Specialists.

Upstate Veterinary Specialties

Upstate Veterinary Specialties

COVID-19 Protocols:

Updated: July 5, 2021

UVS is happy to welcome our clients back into the building! Please see the below information regarding reopening and our most current COVID-19 policies.

Clients arriving for their appointment with a specialist or an emergency visit will be directed to call our Client Relations team upon arrival. During your initial phone call with our team, clients will be given three options for proceeding with their appointment.

  1. Continue curbside services and remain in your vehicle.
  2. Wait in your vehicle until your appointment is ready and be taken directly into an exam room.
  3. Enter the building and wait in the lobby.
    • Appropriate spacing in the lobby must be available to proceed with option 3.
    • Please follow social distancing guidelines when in the lobby.


For an appointment or visit within the hospital, either in the lobby or straight to an exam room, we are limiting the number of visitors to two (2) individuals per patient.

Mask Policy:

Face masks are required in all public areas of the hospital. Please take the time to understand why we require masks within the hospital:

  1. UVS will not be asking clients to show proof of their vaccination status.
  2. Human healthcare facilities are one of the exceptions to the new, relaxed CDC masking guidelines. As a medical facility, we are following our human healthcare colleague’s lead.
  3. Our hospital’s work environment has many tight, shared spaces that do not allow for social distancing.
  4. Some of our clients and colleagues are not vaccinated, cannot be vaccinated, or have medical conditions that make them a higher risk for contracting COVID-19.


Thank you for your cooperation and understanding in this matter

Please click here for full details on our COVID-19 protocols, including visitation, euthanasia, and prescription pick-ups.