Client Relations Manager
Upstate Veterinary Specialties (UVS) is looking for a skilled Client Relations Manager to join its team. We are a thriving, privately owned, specialty referral and emergency veterinary practice located in the Latham, New York. We offer a congenial and cooperative work environment with board certified specialists in Cardiology, Critical Care, Internal Medicine, Neurology, Oncology, Ophthalmology, Radiology, Rehabilitation, and Surgery. We are a 24/7 hospital offering emergency walk-in care.
We are seeking an enthusiastic and dynamic Client Relations Manager to join our team. The Client Relations Manager would provide oversight to the front office team to ensure high-quality customer service to each of our clients. Responsibilities include: training and coaching Client Relation Specialists; team building; being the liaison to the medical staff and management in order to provide an understanding to the front office team; collaborate on developing protocols to improve efficiency and effectiveness for the hospital; billing and financial discussions with clients and managing the staff schedule. Due to our continued growth in services being offered, we are looking for an office manager who is flexible with days and hours.
The candidate must possess excellent written and verbal communication skills, and the ability to work in a fast-paced, collaborative, and team-oriented environment. The ability to handle multiple tasks at once and strong, professional customer service skills are essential. Candidates should have demonstrated abilities to motivate and develop team members in order to help us continue to offer exceptional service. Prior experience as an Office Manager in a customer service environment is required. Experience in human medicine or a veterinary hospital is strongly preferred.
Upstate Veterinary Specialties offers a rewarding and fast-paced work environment along with a competitive compensation and benefits package including fully paid medical, dental, and long term disability insurance, retirement plan with matching contribution, generous paid time off, and pet insurance!