Compassion & Care

“Nico was a patient at Upstate Veterinary Specialties, Sunday-Monday and I can’t thank your entire team enough for the compassion and care they showed us. I received a “good night” email photo of Nico Sunday night.  These little touches showed just how much your team cares and goes the extra mile.  When I came to pick him up Monday evening, it was nice to see many of the same faces from the day before.  They each had little stories about their interactions with him – so I knew he wasn’t just sitting alone in a cage.  I know your facility and staff were very busy during the time Nico was there, but they made me feel like we were a priority, and not at the expense of anyone else. I have already shared my positive experience at your facility with friends, my primary vet’s office, and anyone who would listen. Thank you from the bottom of my heart.” Tara & Darren K.