COVID-19 Important Information
Update: Wednesday, July 8, 2020
As the Capital Region is now in Phase 4 of New York State’s reopening plan, we’ve elected to continue to see our appointments through curbside services. As a hospital of our size, and the volume of clients through the door for Specialty Services and Emergency, we are unable to meet the state’s social distancing requirements. With the uncertainty of rising cases in many other parts of the country, we feel this decision is best for patient care, and the health and safety of our staff and community. Thank you for your understanding and for practicing social distancing. It’s because of community members like you, New York State is a national leader in combating this virus. We are New York Tough!
All appointments will continue to be done via curbside and clients arriving at our facility will be asked three screening questions regarding their exposure to COVID-19. Please remember to wear your mask for your appointment.
- Have you or anyone in your household been tested positive for COVID-19?
- Have you or anyone in your household been placed under quarantine?
- Have you or anyone in your household had the following symptoms in the past 72 hours: fever, cough, shortness of breath?
Clients arriving at our emergency service will be directed to dial into our hospital from their phone, or an intercom in our vestibule and speak to a Client Relations Specialist.
A triage technician will come out to their car and take the patient directly into the hospital for evaluation by a doctor. All subsequent communication will be via phone, including medical history, doctor’s physical exam findings, testing and treatment recommendations, estimate/consents/deposit, discharge instructions, and payment.
Additionally, we are suspending visiting hours for hospital patients during this outbreak.
Clients with scheduled appointments will be contacted 24 hours before their appointment and asked the same screening questions regarding their exposure to COVID-19. If a client answers “yes” to any of the above questions, another individual must bring their pet to the appointment.
For all clients who answer “no” to our screening questions, we are still prioritizing limited contact, and appointments will be done curbside, following the same protocols above.
In response to increased rates of COVID-19 transmission in certain states, New York State’s Governor, Andrew Cuomo, issued a travel advisory effective at 12:01 am on Thursday, June 25, 2020. Anyone returning from travel to states that have a significant degree of community-wide spread of COVID-19 must quarantine when you enter New York for 14 days. If a client has traveled from one of the designated states with significant community spread, another individual must bring their pet to the appointment.
We have implemented a task force that meets daily to address all issues concerning COVID-19. This group gathers information from various platforms, CDC, AVMA, NYSDOH, and more to make sure we are up to date on the matter and ready to make quick decisions regarding patient care.
We understand this is a challenging time and the details outlined above are inconvenient, but please remember we are all in this together and truly believe, during this time of global emergency, our actions will impact the spread of COVID-19.
Thank you for your continued trust in Upstate Veterinary Specialties. Please feel free to reach out to us by email at firstname.lastname@example.org or by telephone at 518-783-3198 with any questions you may have.
COVID 19 Additional Resources:
Making a Plan for Your Pet:
If you are sick with COVID-19 (either suspected or confirmed), the CDC recommends that you restrict contact with pets and other animals, just like you would around other people. Take time now to make plans and prepare your pets in case you need help caring for them due to COVID-19. Click here to download a plan/action list.
- Clean your hands often – wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick. Put at least 6 feet distance between yourself and others.
- Stay at home or wear a facemask if you are sick
- Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
Dr. Wey Interviews with News Channel 10:
Dr. Wey interviews with News Channel 10 and answers important pet-related questions during the COVID-19 pandemic.