COVID-19 Important Information

COVID 19 Protocols:

Updated: January 7, 2022

Please see the below information regarding our most current COVID-19 policies.

Clients arriving for their appointment with a specialist or an emergency visit will be directed to call our Client Relations team upon arrival. During your initial phone call with our team, clients will be given three options for proceeding with their appointment.

  1. Request curbside services and remain in your vehicle (highly encouraged).
  2. Wait in your vehicle until your appointment is ready and be taken directly into an exam room.
  3. Enter the building and wait in the lobby.
    • Appropriate spacing in the lobby must be available to proceed with option 3.
    • Please follow social distancing guidelines when in the lobby.

For an appointment or visit inside the hospital, we are encouraging one (1)  individual per patient. Other owners will have the option to join the conversation over the phone or video call. We are maxing the number of visitors to two (2) individuals per patient.


Mask Policy: 

Face masks are required in all public areas of the hospital.


Visitation Policy:

We are limiting client visitation to 15 minutes and to two (2) individuals per patient. Masks are required while in the hospital. Please call the hospital to make arrangements to visit your pet.


Euthanasia Policy:

We are not limiting the number of clients present for euthanasias. Masks are required for all parties.


Prescription Pick Up:

We are limiting prescription pick to one (1) individual per patient. Clients should call upon arrival and can either:

  • Enter the lobby and pick up prescriptions at the check-out desk if the appropriate space is available. Masks are required while in the hospital.
  • Check out curbside and pick up medications in the vestibule.
Upstate Veterinary Specialties

Upstate Veterinary Specialties