COVID-19 Important Information
Update: Monday, March 23, 2020
In the latest executive order from New York State, Governor Andrew Cuomo announced Veterinary Hospitals are now only to offer emergency services. In an effort to prioritize the safety of our community and staff we are making the following temporary modifications.
Our lobby doors have been locked and all clients arriving at our facility will be asked three screening questions regarding their exposure to COVID-19.
- Have you or anyone in your household been tested positive for COVID-19?
- Have you or anyone in your household been placed under quarantine?
- Have you or anyone in your household had the following symptoms in the past 72 hours: fever, cough, shortness of breath?
Our emergency room will remain open and fully operational 24/7. Clients arriving at our emergency service will be directed to dial into our hospital from their phone, or an intercom in our vestibule and speak to a Client Relations Specialist.
If a client answers “yes” to any of our screening questions, the client will be required to wait outside the hospital. Our Client Relations staff will ask they put on a mask, return to their car, and provide the best contact number.
A triage technician will come out to their car and take the patient directly into the hospital for evaluation by a doctor. All subsequent communication will be via phone, including medical history, doctor’s physical exam findings, testing and treatment recommendations, estimate/consents/deposit, discharge instructions, and payment.
Additionally, we are suspending visiting hours for hospital patients during this outbreak.
All of our specialty services will be rescheduling routine appointments and seeing emergent patients only. Clients with scheduled emergent appointments will be contacted 24 hours before their appointment and asked the same screening questions regarding their exposure to COVID-19. If a client answers “yes” to any of the above questions, another individual must bring their pet to the appointment.
For all clients who answer “no” to our screening questions, scheduled emergent visits or true emergency visits, we are still prioritizing limited contact for all visit types and clients will be encouraged to complete their appointment from their car, following the same protocols above.
We have implemented a task force that meets daily to address all issues concerning COVID-19. This group gathers information from various platforms, CDC, AVMA, NYSDOH and more to make sure we are up to date on the matter and ready to make quick decisions regarding patient care.
We understand this is a challenging time and the details outlined above are inconvenient, but please remember we are all in this together and truly believe, during this time of global emergency, our actions will impact the spread of COVID-19.
Thank you for your continued trust in Upstate Veterinary Specialties. Please feel free to reach out to us by email at email@example.com or by telephone at 518-783-3198 with any questions you may have.
- Clean your hands often – wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick. Put at least 6 feet distance between yourself and others.
- Stay at home or wear a facemask if you are sick
- Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
Making a Plan for Your Pet:
If you are sick with COVID-19 (either suspected or confirmed), the CDC recommends that you restrict contact with pets and other animals, just like you would around other people. Take time now to make plans and prepare your pets in case you need help caring for them due to COVID-19. Click here to download a plan/action list.