Upstate Veterinary Specialties Visitation Policy
At Upstate Veterinary Specialties, we recognize that it is difficult to be away from your pet when he or she is sick or hospitalized. We have veterinarians and licensed veterinary technicians caring for your pet throughout the night and weekend. Below you will find some helpful information regarding your pet’s stay at UVS.
- If your pet is on a special or prescription diet please bring that diet for your pet to be fed during its hospital stay. (We have a selection of veterinary diets from Hills, Royal Canin and Purina Veterinary Diets to offer our hospitalized patients).
- Please bring your pet’s medication with you to your appointment.
- We request that you take your dog’s leash and collar or your cat’s carrier and all personal belongings home with you when your pet is hospitalized at UVS.
- We have a large assortment of pet beds, towels, pillows and blankets to keep your pet comfortable during their stay with us.We discourage clients from leaving any personal belongings (blankets, toys, and shirts). If you feel that is absolutely necessary for your pet, we unfortunately cannot guarantee that those personal belongings will be returned to you at discharge.
- You will be required to leave a deposit of 50% of the high end of your estimate. The remaining balance must be paid when your pet is discharged from the hospital.
- We accept cash, checks, Care Credit and Citi Health in addition to all other major credit cards.
Visiting your pet:
- Please call your pet’s UVS doctor in advance and schedule a time to visit.
- We are unable to accommodate clients in ICU and treatment areas during case rounds and shift changes, therefore client visitations are prohibited between from 7- 9am as well as 5-7pm.
- Visits are limited to twice daily and so we encourage coordinating multiple family members to visit at the same time.
- There may be times when patient visits must be brief, such as when the pet is in ICU or if the hospital is extremely busy.
- When you arrive to visit your pet, please check in with our front desk staff and they will notify the doctor or technician that you are here. Clients will be escorted by a hospital employee to and from the ICU, treatment areas or exam rooms.
- Please feel free to call at any time for an update. We will do our best to give you an update at that time, however there may be a delay when doctors are actively caring for critical patients.
- We will return your call as soon as we are able.
- During case rounds and shift changes (7- 9am and 5-7pm) the doctors are actively discussing the plan for each patient and will not be able to come to the phone to speak with clients.
- Rest assured that you will receive a call immediately if there is a vital change in your pet’s condition.